LaGuardia Gateway Partners

Customer Use Case Details

• Customer Department Using Smartsheet → Project Management department 
• Competing Products → Microsoft 365, Microsoft Project 
• Customer Challenges → “Leadership teams were struggling to accurately report progress on strategic initiatives, particularly Plans of Achievement (POPs), to the board. The organization lacked a standardized approach, relying on clunky, manual processes to set up projects. Without a centralized tool to manage day-to-day tasks or track POP progress, visibility and efficiency suffered.”

Solution

• Solution implemented → PPM – General
• Implementation → “To solve these challenges, the organization implemented Smartsheet Control Center, establishing a scalable and centralized source of truth for all projects. Control Center enabled automated project creation with a standardized roll-up reporting structure, ensuring consistency across teams. With intuitive dashboards and My Work portals, teams could easily track outstanding tasks, milestones, budget health, and overall project status. This transformation allowed the organization to save thousands of dollars by avoiding missed deadlines, deliver capital projects on time and within budget, and significantly enhance communication and reporting clarity for board meetings. Smartsheet Control Center also provided custom roll-up reporting, giving operations leaders real-time visibility into risks and strategic progress.”
• Future plans → “The organization plans to expand Smartsheet usage across additional departments and integrate more complex workflows into the Control Center framework. There is also an initiative underway to enhance executive reporting dashboards and implement resource management features to further optimize planning and team capacity across the portfolio.”

“Partnering with Prime Consulting enabled a smooth and accelerated implementation of Smartsheet Control Center. Their team provided tailored configurations aligned to the customer’s specific workflows, ensuring the solution met both strategic and operational goals. Prime’s expertise in project portfolio management helped establish governance best practices, streamline reporting, and drive user adoption. Their structured rollout and ongoing support ensured long-term success, minimized disruption, and maximized the return on investment.”