Primary Responsibilities
- Serve as a Smartsheet subject matter expert (SME) on Smartsheet product capabilities
- Translate business requirements into solutions that best leverage the Smartsheet platform
- Maintain RAID logs (Risk, Action, Issues and Decisions) to ensure all Risk, Actions, Issues, and Decisions are identified, monitored, and managed
- Develop and conduct live demonstrations of Smartsheet solutions to customers
- Participate in technical design sessions with our Smartsheet solutions architects; and document technical solutions aligned with business objectives
- Continuously coordinate and share relevant technology trends within the Smartsheet ecosystem and work management tools
- Prepares work product documentation, training materials, checklists, and standard documents to ensure a high quality of service delivery
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- 3+ years of experience in business process management, business process reengineering, and/or workflow management
- 3+ years of Smartsheet Core Product experience
- Ability to multi-task and work in a fast-paced environment both independently as well as part of a team
Preferred Qualifications
- Bachelor’s Degree or equivalent work experience
- Smartsheet Product Certification
- Smartsheet Professional Service Certification
- 2+ years of experience using Control Center and Developing Blueprints
- 2+ years of experience using Smartsheet Premium products like Data Shuttle, Dynamic View, Data Mesh, Pivot and Calendar
- 1+ year(s) of experience using Smartsheet Resource Management
- 1+ year(s) of experience using Bridge
