Solution Architect

Primary Responsibilities

  • Lead activities including discovery sessions, requirements collection, data management, solutioning, development, testing, go-live, and production/operations support
  • Develop technical documents, process maps, roadmaps, and system architecture designs
  • Provide technical & functional leadership during project planning and delivery for all aspects of our delivery services
  • Analyze business requirements to design solutions that identify functions to be developed and automated, including desired features, and detailed inputs and outputs for moderately complex projects
  • Develop and maintain RAID logs (Risk, Action, Issues and Decisions) to ensure Risks, Actions, Issues, and Decisions are identified, monitored, and managed
  • Work directly with our clients, set appropriate expectations and own the success of the project implementations
  • Understand, utilize, and communicate best practice methodologies and industry standards internally and externally
  • Maintain current knowledge of relevant technologies
  • Lead and deliver high quality solutions by evaluating, designing, and implementing technologies that ensure enhanced performance, security, stability, and efficiency in the delivery of quality services.
  • Develop proof of concepts, where necessary, to help validate technical requirements.
  • Prototype novel solutions to prove feasibility and develop implementation documentation for proposed solutions
  • Represent solution approaches with internal teams to gain alignment
  • Identify and implement process improvement activities/projects, working with our customers, and product teams using best practices and creative thinking

Required Qualifications

  • 5 years of relevant professional experience and a bachelor’s degree, preferably in Statistics, Data Science, Business, Computer Science, or related field
  • Previous customer service/account management experience preferred
  • Background in consulting, enterprise architecture, presales, or sales engineering
  • Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
  • Ability to multi-task and work in a fast-paced environment both independently as well as part of a team
  • Ability to handle stress while continuing to exhibit a positive leadership role

Preferred Qualifications

  • Bachelor’s Degree or equivalent work experience
  • Smartsheet Product Certification
  • Smartsheet Professional Service Certification
  • 3+ years of experience using Smartsheet Premium products like Data Shuttle, Dynamic View, Data Mesh, Pivot and Calendar
  • 3+ years of experience using Control Center and Developing Blueprints
  • 2+ year(s) of experience using Smartsheet Resource Management
  • 2+ year(s) of experience using Bridge
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