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Primary Responsibilities
- Lead activities including discovery sessions, requirements collection, data management, solutioning, development, testing, go-live, and production/operations support
- Develop technical documents, process maps, roadmaps, and system architecture designs
- Provide technical & functional leadership during project planning and delivery for all aspects of our delivery services
- Analyze business requirements to design solutions that identify functions to be developed and automated, including desired features, and detailed inputs and outputs for moderately complex projects
- Develop and maintain RAID logs (Risk, Action, Issues and Decisions) to ensure Risks, Actions, Issues, and Decisions are identified, monitored, and managed
- Work directly with our clients, set appropriate expectations and own the success of the project implementations
- Understand, utilize, and communicate best practice methodologies and industry standards internally and externally
- Maintain current knowledge of relevant technologies
- Lead and deliver high quality solutions by evaluating, designing, and implementing technologies that ensure enhanced performance, security, stability, and efficiency in the delivery of quality services.
- Develop proof of concepts, where necessary, to help validate technical requirements.
- Prototype novel solutions to prove feasibility and develop implementation documentation for proposed solutions
- Represent solution approaches with internal teams to gain alignment
- Identify and implement process improvement activities/projects, working with our customers, and product teams using best practices and creative thinking
Required Qualifications
- 5 years of relevant professional experience and a bachelor’s degree, preferably in Statistics, Data Science, Business, Computer Science, or related field
- Previous customer service/account management experience preferred
- Background in consulting, enterprise architecture, presales, or sales engineering
- Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
- Ability to multi-task and work in a fast-paced environment both independently as well as part of a team
- Ability to handle stress while continuing to exhibit a positive leadership role
Preferred Qualifications
- Bachelor’s Degree or equivalent work experience
- Smartsheet Product Certification
- Smartsheet Professional Service Certification
- 3+ years of experience using Smartsheet Premium products like Data Shuttle, Dynamic View, Data Mesh, Pivot and Calendar
- 3+ years of experience using Control Center and Developing Blueprints
- 2+ year(s) of experience using Smartsheet Resource Management
- 2+ year(s) of experience using Bridge
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